Privacy Policy

We collect only what we need to quote, schedule, and complete garage door work:

• Contact details you give us — name, phone number, email address, and service address.
• Job details — the problem you describe, door or opener type, photos you send us, appointment times, and service history.
• Payment information — processed by our payment and financing partners; we do not store full card numbers.
• Lead-ad submissions — when you submit an instant form on an ad, the advertising platform sends us the fields you completed (typically name, phone, email, and ZIP code).
• Website usage data — pages viewed, referring source, and basic device information collected through analytics cookies, which only run after you accept our cookie banner.

Momentum Overhead Doors will use the contact information you provide to follow up by phone, text, or email about your request for any of our garage door services, to discuss your project, and to communicate with you about available options and scheduling.

• Respond to quote requests and schedule or dispatch service.
• Contact you by phone, text, or email about your appointment or estimate.
• Process payments, warranties, and financing applications.
• Send service reminders, follow-ups, and occasional offers you can opt out of.
• Improve our website, measure ad performance, and prevent fraud or abuse.

Message and data rates may apply to text messages. Reply STOP to any text to stop receiving them, or HELP for assistance.

We do not sell your personal information. We share it only with service providers who help us operate the business, and only for that purpose:

• Scheduling, CRM, and messaging providers that run our booking and lead forms.
• Advertising and analytics platforms that deliver our ads and measure results.
• Payment processors and financing partners you choose to apply through.
• Installers, technicians, or suppliers who need job details to complete your service.

We may also share information if a business is transferred or merged, or where required to protect our rights, safety, or property.

You can ask us to review, correct, or delete the information we hold about you, or ask us to stop contacting you. Call (704) 614-4455 or use our contact page and we will respond within a reasonable time. We may keep records we are required to retain for tax, warranty, or legal reasons.

We may disclose information when we believe in good faith that it is required by law, subpoena, court order, or other valid legal process, or when necessary to investigate fraud, protect the safety of any person, or enforce our agreements. Where permitted, we review each request and provide only the information needed to respond.

We use reasonable administrative and technical safeguards to protect the information we hold, and we keep customer records for as long as needed to service warranties, meet accounting obligations, and support future work on your door. No method of transmission or storage is completely secure.

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

If we change this policy, we will post the updated version on this page and revise the effective date at the top. Material changes will be highlighted here for at least 30 days. Continuing to use our site or services after an update means you accept the revised policy.

Momentum Overhead Doors
Charlotte, NC 28217
Phone: (704) 614-4455
Or send a message through our contact page.